Champions & Role Modeling
Leaders are role models, whether they want the responsibility or not.
As such, leaders who champion strong ethical behavior will more likely have employees who value and practice ethical behavior in the workplace and beyond. Leaders are not only shaping the company’s future—they are shaping lives of their employees, customers and society.
Better Business Bureau Ethics TORCH Award Finalist https://www.youtube.com/watch?v=bMC_12t_h7c Used by kind permission of the Better Business Bureau of Minnesota &…Learn More
Classic "soft skills" need new definitions and applications for workplaces of the future. Illustration by Hiroshi WatanabeLearn More
Five "gestures of respect" may determine whether they do or not In the fall of 2015, as an ethnographer who helps organizations understand how their audiences see the world, I was asked by Council of Better Business Bureaus (CBBB) to examine how consumers think about interactions with businesses. Ultimately, the goal was to define what a better business is and to garner best practices that businesses can follow to be deemed noteworthy in the eyes of the consumer. My research would end up complementing research CBBB conducted separately on what it means to be a better business. To gain an…Learn More
Steve Nguyen, Ph.D. (Mar. 10, 2019) Being inconsistent is not just about words versus actions, but also in what you say consistently (across time) and how you act consistently (across time). In other words, at any given moment and especially depending on the person or group you are interacting with, an observer might find that you are a completely different person. You cater to certain individuals while dismissing others. You value one person solely based on his/her title and position in the organization above another person. In the past decade, regardless of the type of organization (nonprofit, educational institution, or…Learn More
Every day in all of our roles, who we are and how we show up makes a difference in how well we execute our roles, how others are impacted and how we create good and bad narratives about ourselves. Who we are has many complexities but is essentially made up of our personality characteristics, attitudes, values, identities, experiences, knowledge and skills, and styles and preferences. How we show up mostly depends on our self-awareness, ability to manage strengths and weaknesses, and courage to do what is best (or right) for each situation. Developing our Use of Self is not a…Learn More
What makes a “good” or “principled” leader? This question has occupied philosophers, scholars, and practitioners for centuries, and it is not likely that even five books will scratch the surface of the complexity of this question. Nevertheless, we have to start somewhere! I take a strategic approach to this question, one that synthesizes these centuries of wisdom and brings them into today, rather than responding to fads. My recommendations reflect this. To understand where I am coming from with these recommendations, it helps to think about three core problems that arise whenever we talk about leadership in our organizations. First,…Learn More
Q: How do leaders find satisfaction in each workday and create an environment conducive to employee satisfaction? A: When employees feel they are secure in their basic needs and wants, they aspire to a sense of shared governance with the leader. This recognition of their time, energy and effort produces a state of contentment, possibly producing better products and services. Strategies producing satisfaction in competitive goods and service markets yield higher quality and more sustained sales, netting a better standard of living for all. When leadership produces these transformational outcomes, people share and experience success in all levels of the…Learn More
Q: I am interested in learning more about how diversity and inclusion efforts can improve my business outcomes. Can you provide some local resources? A: You are correct in believing that diversity and inclusion efforts (D&I) can have an impact on your business. The business case ranges from the simple — your employees look like customers and suppliers and, therefore, provide a comfort level for those who work with your company — to the less obvious — diverse teams, when managed well, outperform homogeneous teams. The Twin Cities region has a large number of resources available for businesses and organizations…Learn More