Effective communication is key to enhance understanding, trust, respect, decision-making and problem solving in personal and working relationships. It allows a person to successfully express his/her thoughts, opinions and ideas to others. Effective communication is the foundation for building a persuasive argument throughout the ethical decision-making process.


What’s in a business name?

The Inside Story Behind BBB’s Brand More than a century ago — 101 years to be exact — President Woodrow…

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The appeal of ethics

Most people want to be thought of as ethical. When working with teams, an appeal to people's moral core can…

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This is your brain on communication

Neuroscientist Uri Hasson researches the basis of human communication, and experiments from his lab reveal that even across different languages,…

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Practical Guidance

BBB Better Series: Leaders, no more talking to self

Communication skills are vital in the business world. From interacting with customers, employees, and other key stakeholders, business leaders abilities to effectively communicate speaks volumes to those invested in the company. To help share insight on the communication skills that every business leader needs, Richard McKeown, Founder & CEO of Richard McKeown Communications joined us on this episode of the Better Series. Used by kind permission of the Better Business Bureau of Minnesota & North Dakota. Originally broadcast on July 24, 2019.

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BBB Better Series: Trust sentiment index

On this episode, we take a close look at the concept of trust in the marketplace. In efforts to better understand if consumers start with trust, or if it’s something that must be earned, we spoke with Dr. Rubens Pessanha, Senior Director of Market Research Insights and Strategy. #BBBTrustIndex Used by kind permission of the Better Business Bureau of Minnesota & North Dakota. Originally broadcast on October 4, 2017.

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Where small business ethics issues arise

Here are the top 5 functional areas reported as having ethics issues The U.S. Bank Small Business Ethics Center surveyed 301 small business owners and managers nationwide to learn about where they dealt with ethics in their companies. Not surprisingly, we found that ethics is a high priority for small business owners and managers, regardless of company size, number of employees or geographic location.  The U.S. Bank Small Business Ethics Center surveyed 301 small business owners and managers nationwide. For full results of the survey, view the full Ethisphere e-magazine in pdf format. This article originally appeared on U.S. Bank's…

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Moral muteness and moral myopia: Social and organizational biases that inhibit voicing values

These two videos explain moral muteness and moral myopia. These are biases that occur in organizations that prevent us from behaving ethically as a group. Moral muteness is when we communicate in ways that obscure our moral beliefs and commitments, or don’t voice moral sentiments at all. Moral myopia is a distortion of moral vision that keeps ethical issues from coming clearly into focus.

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5 ways to listen better

In our louder and louder world, says sound expert Julian Treasure, "We are losing our listening." In this short, fascinating talk, Treasure shares five ways to re-tune your ears for conscious listening -- to other people and the world around you. By: Julian Treasure This video is shared under a Creative Commons license (BY-NC-ND 4.0). Please visit Ted.com. This TED Talk originally appeared on TEDGlobal 2011 in July 2011.

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10 ways to have a better conversation

When your job hinges on how well you talk to people, you learn a lot about how to have conversations -- and that most of us don't converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy amount of listening. In this insightful talk, she shares 10 useful rules for having better conversations. "Go out, talk to people, listen to people," she says. "And, most importantly, be prepared to be amazed." By: Celeste Headlee This video is shared under a Creative Commons…

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