Communication skills are vital in the business world. From interacting with customers, employees, and other key stakeholders, business leaders abilities to effectively communicate speaks volumes to those invested in the company. To help share insight on the communication skills that every business leader needs, Richard McKeown, Founder & CEO of Richard McKeown Communications joined us…

Read more

On this episode, we take a close look at the concept of trust in the marketplace. In efforts to better understand if consumers start with trust, or if it’s something that must be earned, we spoke with Dr. Rubens Pessanha, Senior Director of Market Research Insights and Strategy. #BBBTrustIndex Used by kind permission of the…

Read more

The Inside Story Behind BBB’s Brand More than a century ago — 101 years to be exact — President Woodrow Wilson gave a speech to a gathering of advertising men on the plaza of Independence Hall in Philadelphia. “The only thing that ever set any man free, the only thing that ever set any nation…

Read more

Most people want to be thought of as ethical. When working with teams, an appeal to people’s moral core can make a major difference. Earlier in my career, I took on a business unit that was staffed by people with strong personalities. They were all great people who worked hard, but they had trouble getting…

Read more

Here are the top 5 functional areas reported as having ethics issues The U.S. Bank Small Business Ethics Center surveyed 301 small business owners and managers nationwide to learn about where they dealt with ethics in their companies. Not surprisingly, we found that ethics is a high priority for small business owners and managers, regardless…

Read more

These two videos explain moral muteness and moral myopia. These are biases that occur in organizations that prevent us from behaving ethically as a group. Moral muteness is when we communicate in ways that obscure our moral beliefs and commitments, or don’t voice moral sentiments at all. Moral myopia is a distortion of moral vision…

Read more

Neuroscientist Uri Hasson researches the basis of human communication, and experiments from his lab reveal that even across different languages, our brains show similar activity, or become “aligned,” when we hear the same idea or story. This amazing neural mechanism allows us to transmit brain patterns, sharing memories and knowledge. “We can communicate because we…

Read more

In our louder and louder world, says sound expert Julian Treasure, “We are losing our listening.” In this short, fascinating talk, Treasure shares five ways to re-tune your ears for conscious listening — to other people and the world around you. By: Julian Treasure This video is shared under a Creative Commons license (BY-NC-ND 4.0).…

Read more

When your job hinges on how well you talk to people, you learn a lot about how to have conversations — and that most of us don’t converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy…

Read more