Five “gestures of respect” may determine whether they do or not In the fall of 2015, as an ethnographer who helps organizations understand how their audiences see the world, I was asked by Council of Better Business Bureaus (CBBB) to examine how consumers think about interactions with businesses. Ultimately, the goal was to define what…

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North Wales Running Co. thrives thanks to focus on customer experience, company culture, and community. For Scott Tantino, running isn’t just a beloved sport — it’s how he makes his living while simultaneously giving back to his community. As the owner of North Wales Running Co. in North Wales, Pennsylvania, Tantino shares his love for…

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With more than a century of experience under its belt, Better Business Bureau (BBB) still remains as committed as ever to keeping businesses accountable to a just and ethical marketplace. Since the early 1900s, BBB has been on the forefront of positive marketplace change. From its inception, BBB looked to correct advertising abuses by fighting…

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Celebrity jeweler creates a loyal following through his jewels and his commitment to doing good. Let’s take a trip back in time to 1992, to the premiere of the movie Basic Instinct. An actress named Sharon Stone walked down the red carpet wearing jewelry made by relatively unknown jeweler Martin Katz. At the time, only…

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What should modern leadership look like? Entrepreneur and former Icelandic presidential candidate Halla Tómasdóttir thinks global leaders need to change their ways — or risk becoming irrelevant. In a conversation with curator Bryn Freedman, she shows how anybody can step up and make a difference, even if you don’t yet have power. “There’s a leader…

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The owners of a Chicago juice company find success by marketing and leading with integrity. Angela and Anthony Maicki, the owners of a small juice company, take pride in leading by example and modeling their values every day in both operations and marketing. This video originally appeared on U.S. Bank’s Financial IQ site. Used by kind…

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The owners of AAY Fitness & Nutrition stay true to their ideals as they grow their small business. For Elaine Miller and Narina Menassian, the owners of AAY Fitness & Nutrition in Los Angeles, business success and a strong commitment to ethics go hand in hand. In this video, U.S. Bank recently spoke to them…

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Psychological research provides guidance as to how leaders can create a workplace culture that encourages ethical behavior by employees.

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The moral example set by leaders has a major impact on the behavior of their subordinates, both good and bad. Despite career success, leaders are particularly vulnerable to ethical lapses.

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Steve Nguyen, Ph.D. (Mar. 10, 2019) Being inconsistent is not just about words versus actions, but also in what you say consistently (across time) and how you act consistently (across time). In other words, at any given moment and especially depending on the person or group you are interacting with, an observer might find that…

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